How we work

A clear process, from first message to launch

Good projects are rarely complicated. They are well understood, clearly scoped and properly communicated. This is how we work.

The process

Five steps, no surprises

You always know what stage the work is at, what we need from you and what happens next. If something changes, we discuss it before it affects the scope or timeline.

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  1. 01

    Contact

    Send a short description of your project, problem or current setup. We reply with a few clarifying questions and suggest a time to talk. There is no obligation and no sales pressure.

  2. 02

    Discovery

    We look at what already exists, speak to the people who use it and agree what success looks like. If a simpler solution will do the job, we will say so.

  3. 03

    Proposal

    The proposal sets out what will be delivered, what is excluded, the milestones and the cost. You know what you are approving before any work starts.

  4. 04

    Build

    Work is delivered in stages with regular updates. You can review progress at agreed points, and changes are discussed openly before they affect scope or timeline.

  5. 05

    Launch & Support

    We plan the launch, check the important details and hand over documentation. After launch you can choose a monthly management plan or contact us when you need help.

Engagement options

Four ways to work with us

The right arrangement depends on whether you need a finished project, ongoing care, flexible capacity or help deciding what to do next.

Project-Based Development

A clear start and finish, with milestones agreed before we begin. Best when the goal and scope are reasonably well defined.

Best for
A new website, web app or mobile app with a defined scope
Includes
Discovery, design, development, testing, launch, handover
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Monthly Management Plan

Ongoing care without a new project every time. We keep things updated, watched and healthy, and report back each month.

Best for
Businesses that already have a site, app or server
Includes
Updates, monitoring, backups, security, a monthly allowance of support hours
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Dedicated Development Time

A predictable slice of development capacity for improvements, new features and fixes, prioritised together each month.

Best for
Ongoing product work or a growing backlog
Includes
A reserved number of developer hours each month, flexible priorities
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Custom Solution / Consulting

We start by understanding the problem, then propose the smallest sensible solution. You decide whether to proceed to a build.

Best for
A specific problem without an obvious answer
Includes
Analysis, solution proposal, prototype, then build if approved
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Every project is different, so we quote after understanding your needs. Contact us for a free initial consultation.

Working together

What you can expect from us

Clear communication is part of the service, not an extra. These commitments apply to every project, large or small.

Ownership and licensing terms are confirmed in your contract. The default is that you own your code and content after final payment.

  • A written proposal before any work begins
  • Agreed milestones and a clear scope
  • Regular progress updates
  • Documentation on handover
  • You own your code and content after final payment
  • Human review before any automated change
  • A straightforward answer when something is not the right fit
  • A clear explanation of anything we recommend

FAQ

Common questions

If your question is not answered here, send us a message — we are happy to explain how we would approach your situation.

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How much does a project cost?

It depends on scope. After a short discussion we send a written quote, so you know the cost before committing.

How long does a project take?

Simple websites often take a few weeks; apps and custom systems take longer. Your proposal includes a timeline.

Can you take over an existing website, app or server?

Yes. We start with a review, then suggest a plan for maintenance or improvements.

Do you provide hosting?

Hosting is provided through our sister company 2HostWeb, or we can manage the server or cloud account you already have.

Do you work with international clients?

Yes, we work remotely with clients worldwide.

Do you use AI to manage websites?

We use AI-assisted monitoring to spot issues and prepare fixes faster. A developer reviews anything that changes on your site before it is applied, and risky changes are always handled by a person.

What happens after launch?

You can choose a monthly management plan or contact us when you need help.

Next step

Ready to talk about your project?

Tell us what you need and we will reply with practical next steps and a clear quote.